What is Support Coordination?

Support Coordination is a ‘Capacity building’ NDIS funded support. It is there to help with the implementation of all NDIS supports within a participant's plan, and helps participants with connections to (formal) mainstream and (informal) community supports. 

Support Coordination is located under the Capacity Building Category with the NDIS price guide. Depending on NDIS participant's individual goals, plan objectives and aspirations a person may receive Support Coordination funding in their plan.

What does a Support Coordinator do?

A Support Coordinater:

  • Understands NDIS plans and has the knowledge to help participants read and understand their plan. 
  • helps a participant with building the capacity to manage their own NDIS plan.
  • provides links and helps build relationships with providers and stakeholders.
  • helps manage a participants NDIS budget.
  • is available for Crisis Planning, Prevention, Mitigation and Action. 
  • helps prepare participants for their annual NDIS plan reviews and reporting to the NDIA.

How is Support Coordination included in your Plan?

Your funding is based on what is ‘reasonable and necessary’ to pursue your goals, in addition to the support provided by family, friends, and other community and government Organisations.

Support coordination will be included in the Capacity Building budget. This is a fixed amount for a support coordinator to help you use your plan.

If your plan describes (or ‘states’) the level of support coordination funded, you can only purchase this level of support coordination.

If your plan does not describe the level of support coordination funded, you can choose to purchase the level of support coordination that suits your needs.

What are the different levels of support coordination?

There are three levels of support coordination that can be included in your plan:

  1. Support connection – This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and pursue your goals.
  2. Support coordination – coordination of supports: This support will assist you to build the skills you need to understand and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.
  3. Specialist support coordination – This is a higher level of support coordination. It is for people who are dealing with a more complex situation and need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and will ensure consistent delivery of service.

Watch this video to learn more about Support Coordination